Resonate is built and run by one person. There is no ticket system and no support team, just an address that reaches me directly.
Email hello@melihonat.dev about anything: a bug, an account you cannot get into, a question about your data, or something you think we got wrong. You do not need an account to write, and you can write about a specific review, comment, list, club post, or message.
Inside the app you can report a member from their profile. From anywhere, including without an account, email the address above.
We commit to reviewing every report and acting on it within 24 hours. Acting means removing the content, warning the member, suspending them, or terminating their account, depending on what they did. Our Terms of Service set out what is not allowed.
Child safety reports jump the queue and are handled ahead of everything else. Our Child Safety Standards explain what we do with them, and the same address is our designated child safety contact. If a child is in immediate danger, contact your local emergency services first.